Complaints
Wherever people shop diligently, an item can sometimes break. We also want to communicate the subject of complaints clearly for you. We have summarised everything you need to do and observe in the event of a complaint within the statutory warranty period of 24 months.
Step 1:
Send us an e-mail with the following information (if available) to RMA (at) bms.eu
- customer number
- Invoice number
- date of purchase
- article description
- a brief description of the fault
- one or two pictures showing the defect
If the defect is difficult to show on a picture, please call our customer service team on 040-3743567.
Step 2:
We will look at the pictures as soon as possible and you will receive feedback by e-mail or telephone on how to proceed.
Step 3:
As soon as we receive the defective item, we step on the gas with your complaint and make sure that it is processed as quickly as possible to your complete satisfaction. Despite everything, this takes a certain amount of time and we therefore ask for your understanding in advance. When returning textile items, please send them back to us in a clean or washed condition. Thank you very much!
Step 4:
Once your complaint has been finalised, we are always happy to receive feedback from you. Here you can let us know if something went well, but of course also if you have a suggestion for improvement. Simply send us an e-mail to RMA (at) bms.eu